Shipping Policy

Brasilero Wood Fire Roasted Coffee is committed to getting your delicious coffee to you as soon as possible! Here’s what you need to know about our shipping policy:

Order Processing: We aim to process and ship your order within 2 business days.

Shipping Methods: We offer a variety of shipping methods to suit your needs and budget. You will be able to select your preferred shipping method at checkout.

Shipping Costs: Shipping costs are calculated based on the weight of your order and your chosen shipping method. You will see the exact shipping cost before you finalize your order.

Delivery Times: Delivery times will vary depending on your location and chosen shipping method.
Tracking: You will receive a tracking number once your order has shipped. This will allow you to track your order online.

Returns Policy

We want you to be completely satisfied with your purchase of Brasilero Wood Fire Roasted Coffee. If you are not satisfied for any reason, you may return your coffee within 30 days of purchase for a full refund.

Return Conditions:

  • To be eligible for a return, your coffee must be in the original packaging.
  • Any damaged or defective items must be reported within 7 days of receipt.

Return Process:

  • To initiate a return, please contact us by email at info@brasilero.com.au or by phone at 02 9821 1354.
  • We will provide you with a return shipping label and instructions on how to return your coffee.
  • Once we receive your returned coffee, we will inspect it and process your refund within 5 business days.

Please note:

  • You are responsible for the cost of return shipping.
  • Refunds will be issued to the original form of payment used for the purchase.

We hope this shipping and returns policy is helpful! If you have any questions, please don’t hesitate to contact us.