Frequently Asked Questions - Brasilero
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Frequently Asked Questions

Find answers about coffee beans, wholesale coffee, ESE coffee pods, shipping, private label roasting, coffee storage and more.

About Brasilero Coffee
Who is Brasilero Coffee?

Brasilero Coffee is a family-owned Australian coffee roaster with a heritage dating back to 1903. Our family has been roasting coffee in Australia for over 40 years, combining traditional wood fire roasting techniques with modern roasting methods to create rich, smooth coffee.

Where is Brasilero Coffee located?

Our roasting facility and showroom are located in Sydney, NSW. We roast fresh coffee regularly and ship Australia-wide.

What makes Brasilero Coffee different?

We are one of Australia’s original wood fire coffee roasters. We focus on quality beans, fresh roasting, family tradition and providing exceptional value without compromising on flavour.

Coffee Beans
Are your coffee beans freshly roasted?

Yes. All coffee is roasted fresh and packed to maintain quality and flavour.

What coffee beans do you sell?

We offer a range of products including:

  • Our Signature Brasilero Range including our Grandfather Blend, Espresso Bar & Italian Blend
  • Our Mokambo Caffe Range, 100% Arabica, including our Rich & Smooth, Organic & Decaffeinated
  • Brasilero Single Origin Coffees
  • Mokambo Caffe ESE Coffee Pods
Do you sell whole beans and ground coffee?

Yes. Most of our coffees are available as whole beans or can be freshly ground to suit your brewing method.

What is your most popular coffee?

Our Iconic Brasilero Grandfather Blend is an all-time favourite, the blend was created by the Alviggi Family over 100 years ago and remains unchanged.

Our Mokambo Rich & Smooth blend 100% Arabica blend is also one of our most popular coffees, known for its smooth flavour with notes of chocolate, caramel, berries and subtle spice.

Do you sell organic coffee?

Yes. We offer Mokambo Caffe Organic, a premium organic coffee blend.

Do you sell decaffeinated coffee?

Yes. Our Mokambo Caffe Decaf provides the rich flavour of quality coffee without the caffeine.

Do you offer single origin coffees?

Yes. We regularly stock a range of single origin coffees sourced from respected coffee-growing regions around the world.

Ordering & Shipping
Do you ship Australia-wide?
Yes. We ship coffee and related products throughout Australia.
How long does shipping take?
Most orders are dispatched within 1-3 business days. Delivery times vary depending on your location. We typically use Australia Post but also use other carriers including but not limited to Aramex, Couriers Please.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders. Please refer to the banner or our shipping policy for current thresholds.
Can I track my order?
Yes. Once your order has been dispatched, tracking information will be provided where available.
Coffee Storage
How should I store coffee beans?
For best results, store coffee in an airtight container in a cool, dry place away from direct sunlight.
Should I keep coffee in the fridge?
No. Refrigeration can introduce moisture and odours that may affect coffee quality.
How long do coffee beans stay fresh?
Coffee is best enjoyed within several weeks of opening. Keeping beans sealed and stored correctly will help maintain freshness.
E.S.E Coffee Pods
What are E.S.E coffee pods?
E.S.E (Easy Serving Espresso) pods are pre-portioned paper coffee pods designed for compatible espresso machines.
Do you sell E.S.E coffee pods?
Yes. We offer E.S.E coffee pods made from quality roasted coffee. Individually sealed in foil for optimal freshness.
Are E.S.E pods compostable?
Our paper E.S.E pods contain coffee enclosed within filter paper and are generally more environmentally friendly than plastic capsules. Used coffee grounds can be composted or sprinkled directly into gardens and pots.
Can I visit your showroom and purchase coffee directly?
Yes. We welcome customers to visit our showroom and discuss their coffee needs with our team. Coffee is available to be purchased directly from our roastery and we will happily grind to your preference , we accept cash, eftpos or bank transfer. Free parking is available and our showroom is wheelchair accessible.
Contact Us
How can I contact Brasilero Coffee?
You can contact us via our website, email, phone or by visiting our Sydney showroom during business hours.
Wholesale Coffee / Coffee for Businesses
Do you supply cafés?
Yes. We supply cafés, restaurants, offices, clubs, aged care facilities and other businesses throughout Australia.
Do you offer wholesale pricing?
Yes. Wholesale pricing is available for approved business customers.
Can you create a custom coffee blend?
Yes. We can work with wholesale customers to develop custom and exclusive blends, subject to minimum order quantities.
Do you provide samples?
Yes. We are happy to discuss sample opportunities with suitable wholesale enquiries.
How do I become a wholesale customer?
Simply complete our wholesale enquiry form or contact our team to discuss your requirements.

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